The Polycom Trio is a device for the conference room that, when attached to a Zoom Room, can operate as a combination of a speakerphone and a controller. Zoom and Polycom have partnered to provide this combined solution by embedding the Zoom Rooms controller software within the Polycom Trio firmware.

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Benefits of Support

Poly is committed to your success. We provide several tools to assist in every aspect of your Poly solutions. On our support site, for Polycom product and solution support, you will have access to FAQs, entitlement and licensing information, documents and software downloads, submit and track service requests, search our Knowledge Base, and interface with others in the Polycom Support Community.

  1. From the Polycom web site. Follow all instructions presented by the installer, including these important steps: The Polycom Communicator C100S must be plugged in to the USB port before or when prompted during the installation. The PC must be restarted after the installation to function properly.
  2. Neets Project Designer is a drag and drop based software where you simply drag the devices you need to configure from the extensive device driver library to your project. You can create your own graphical user interface or use one of the many templates to make control of the meeting and conference room a simple matter.

Important Information about the coronavirus COVID-19

As the coronavirus (COVID-19) continues to spread around the World, we have a heightened awareness at Poly of our responsibility to our employees, customers, and partners. Please click here for more information.

For information on how to clean and disinfect Poly Collaboration Products, please read our Poly Collaboration Products Cleaning and Disinfecting Guide.

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