If your computer has a motherboards with an onboard network card, you can find drivers for that card using one of the below methods.

Motherboard replacement scenarios often result in lost data. Repair centers or customers should be reminded to back up data (if possible) before repair. When a repair facility can't write device info into the BIOS of the repaired device, new processes need to be created to successfully enable Autopilot. Download the latest chipset and USB drivers for your version of Windows and its bit rating. If you need help, see the Microsoft article How to determine whether a computer is running a 32-bit version or 64-bit version of Windows at www.microsoft.com. Install both driver files. NOTE: Steps 1-3 may vary depending on the manufacturer.

Let Windows redetect drivers

If you have not recently reinstalled Microsoft Windows, the network drivers may be corrupt. Open Device Manager and remove all devices under Network Adapters and any Other devices. Once removed, reboot the computer and let Microsoft Windows re-detect the network drivers.

Drivers CD

If your computer came with a drivers CD, use that CD to install your motherboard chipset and network drivers.


If you do not have a drivers CD and have an OEM computer (e.g., Dell, Hewlett Packard, etc.) the drivers may be downloaded from their website.

Motherboard chipset drivers


If your computer came with a motherboard CD, install the chipset drivers from the CD and the network drivers if also available.

If you do not have a motherboard CD, obtain the motherboard chipset drivers from the motherboard manufacturer.

Network card drivers

If, after installing the motherboard chipset drivers you continue to have issues, install the network drivers. We suggest you download the network drivers from the computer manufacturer or motherboard manufacturer.

For a list of motherboard manufacturers and their drivers, see our motherboard chipset drivers index.

Additional information

Microsoft Motherboard Resources Driver Location

  • See our network card definition for further information and related links.
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