IPsoft makes it possible to transform business performance through the employment of digital labor. Every day we automate thousands of IT and business processes for enterprises across a wide range of industries. IPsoft is a disruptive technology company, pioneering innovation in the development and delivery of autonomic and cognitive technologies. IPsoft, the largest independent leader in enterprise artificial intelligence (AI), on Oct. 1 announced that it has rebranded as Amelia, an IPsoft Company. Chetan Dube, founder and CEO of Amelia commented: “Since its naissance, the mission of IPsoft has been to create fulfilling, human experiences through groundbreaking AI solutions. IPsoft is the world leader in Enterprise AI and the home of Amelia, the industry’s most-human digital AI colleague. Amelia’s ability to learn, interact and improve over time makes her the market’s only AI that can fully understand user needs and intentions. Reviews from IPsoft employees about Pay & Benefits. IPsoft is a fantastic company to start your career with. If you are the type of person that works best with little to no training, figuring things out on your own, and cutting your teeth through experience, then IPsoft is a good fit. As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between. The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

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Coordinates: 40°42′10″N74°00′50″W / 40.70278°N 74.01389°W

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FormerlyIPsoft, inc.
Founded1998; 23 years ago[1]
FoundersChetan Dube
Key people
  • Peter A. Benoliel (Chairman)
  • Chetan Dube (President and CEO)
  • Jonathan Crane (Chief Commercial Officer)

Amelia,[3] formerly known as IPsoft, is an American technology company. It primarily focuses on artificial intelligence, cognitive and autonomic solutions for enterprises.Amelia, an IPsoft Company is the world leader in Enterprise AI.[4]Its main products are Amelia, a conversational AI platform, and Amelia HyperAutomation Platform (formerly 1Desk), an autonomic framework for IT operations.


The company is headquartered in New York City, and has offices in 13 countries.[5] Amelia serves more than 550 of the world's leading brands, including more than half of the world’s largest IT services providers.[6]


The company was founded as IPsoft, Inc., in New York City in 1998 by Chetan Dube, a former professor at New York University at the Courant Institute of Mathematical Sciences. His research was focused on deterministic finite-state computing engines.[7] The company rebranded to Amelia, an IPsoft Company, in October, 2020.[8]



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Amelia is an AI-based digital assistant. Its branded cognitive capability (i.e., human behavior emulation) is credited to a virtual brain divided into six sub-units (or sub-brains, as the company calls them): semantics, logics, process memory, emotional memory, social-talk and episodic. The underlying technology is text-based, with text-to-speech capability.[9] The avatar is based on Lauren Hayes, a professional model.[10]

Amelia was first released in 2014.[11][12] Version 2.0 was released in 2015.[13][14] Version 3.0 was released on June 1st 2017. By 2018, Amelia had been deployed in some capacity for customer care by about 25 companies, including SEB Group,[15] and Accenture[16] among many others.

Amelia was called a 'leader' by Forrester and Everest Group in 2019 and 2020, respectively.[17]Previously, Everest Group rated Amelia the highest-rated 'intelligent virtual agent' on the market in a 2018 report.[18]Forrester Research said '[Amelia's] robust NLU and dialogue management, married to enterprise-grade security, make it a top pick for companies looking to do more than just answer questions.'[19] BPO Analyst firm NelsonHall said '[Amelia's] emphasis on ‘conversations and empathic responses' differentiates the software from more transitionally focused cognitive software.'[20] In February 2018, IPsoft received the Techie Award of TechWorld magazine, in the 'Best Use of Emerging Tech' category, for Amelia and its underlying technologies.[21]

Amelia offers two certifications for proficiency with the platform: Amelia Certified Professional (ACP) and Amelia Certified Expert (ACE).[22]

Amelia HyperAutomation Platform[edit]

Released in 2017,[23] Amelia HyperAutomation Platform (formerly 1Desk)[24] is an enterprise-scale autonomic framework that integrates IT operations and shared services.The platform integrates with Amelia to access the autonomic framework via a conversational interface.

Amelia HyperAutomation Platform features an integration framework to connect with any existing platform with an open API.Its proprietary Machine Learning functionality (internally dubbed “IPconnect”) recommends new automations based on observed behaviors of human workers.


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IPcenter, a predecessor of the Amelia HyperAutomation Platform, was an autonomic IT management platform that automated monitoring and remediation of network services. It was first released in 1999.IPcenter contains a library of more than 20,000 “virtual engineers”; automations routines for network management.The industry analyst Everest Group named IPcenter as the top leader in IT Operations Automation in June 2017.[25] Although some companies continue to use IPcenter, the product is no longer sold.

IPsoft maintains an official certification program named IPcenter Certification Program for Clients & Partners. It has four certification levels (by increasing requirements): IPcenter Certified Associate (ICA), IPcenter Certified Professional (ICP), IPcenter Certified Expert (ICE), and IPcenter Automation Expert (IAE).[22]


  1. ^'IPsoft - About'. IPsoft Inc. Retrieved 2018-02-06.
  2. ^'IPsoft - Global Presence'. IPsoft Inc. Retrieved 2018-02-06.
  3. ^'IPsoft Honours Pioneering Spirit of Cognitive AI Innovation With Rebrand to Amelia'. AiThority. 1 October 2020. Retrieved January 28, 2021.
  4. ^'IPsoft: A Global Leader in Artificial Intelligence and Cognitive Tech Systems'. Analytics Insight. September 10, 2018. Retrieved April 25, 2019.
  5. ^Lepofsky, Alan (2018-06-25). 'Event Report: IPsoft Digital Workforce Summit 2018'. Constellation Research Inc. Retrieved 2019-04-25.
  6. ^Antony Payton (2019-03-11). 'IPsoft's 1Bank is one for conversational banking'. Fintech Futures. Retrieved 2019-12-04.
  7. ^'IPsoft is a disruptive technology company, pioneering innovation in autonomic and cognitive technologies'. IPsoft. Retrieved 2018-11-13.
  8. ^October 1; 2020 (2020-10-01). 'IPsoft Honors Pioneering Spirit of Conversational AI Innovation with Rebrand to Amelia'. Amelia. Retrieved 2021-01-28.CS1 maint: numeric names: authors list (link)
  9. ^'IPsoft Amelia — The Science Behind Her Brain'. IPsoft. Retrieved 2018-11-13.
  10. ^'What it's like to be a model for an artificial intelligence's avatar — Quartz'. qz.com. Retrieved 2018-11-13.
  11. ^Joab Jackson (September 30, 2014). 'IPsoft seeks to grow the 'brains' of virtual assistants'. PC World. Retrieved 2018-02-06.
  12. ^Christopher Mims (2014-09-28). 'Amelia, a Machine, Thinks Like You'. The Wall Street Journal. Retrieved February 13, 2018.
  13. ^Noyes, Katherine (October 6, 2015). 'IPsoft's 'Amelia' virtual assistant just got a whole lot more human'. PC World. Retrieved 2018-02-06.
  14. ^Thibodeau, Patrick (October 9, 2015). 'Meet the virtual woman who may take your job'. Computer World. Retrieved 2018-02-06.
  15. ^'Amelia to join SEB's customer service SEB'. SEB Group. Retrieved November 13, 2018.
  16. ^Jason Ankeny (May 26, 2015). 'Meet Amelia, the AI Platform That Could Change the Future of IT'. Entrepreneur. Retrieved 2018-02-13.
  17. ^'Amelia Named a Leader in Chatbots for IT Operations'. Amelia. November 12, 2020. Retrieved January 28, 2021.
  18. ^'Everest Group Reports'. www2.everestgrp.com. Retrieved March 4, 2019.
  19. ^'Analyst Report Names IPsoft's Amelia as a Top Pick Virtual Agent for Enterprise Customer Service'. MarketWatch. Retrieved November 13, 2018.[dead link]
  20. ^'Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots'. NelsonHall. Retrieved 2018-11-13.
  21. ^Jee, Charlotte. 'Techworld unveils the techies 2018 winners'. Techworld. Retrieved November 13, 2018.
  22. ^ ab'IPsoft's Global Training and Development Team Trains Your Employees on Amelia, 1Desk and IPcenter'. IPsoft. October 16, 2018. Retrieved November 13, 2018.
  23. ^'IPsoft Equips Businesses to Accelerate Digital Transformation at Scale by Automating Delivery of Enterprise Services with 1Desk'. Yahoo Finance. 2017-11-07. Retrieved 2018-02-06.
  24. ^October 1; 2020 (2020-10-01). 'IPsoft Honors Pioneering Spirit of Conversational AI Innovation with Rebrand to Amelia'. Amelia. Retrieved 2021-01-28.CS1 maint: numeric names: authors list (link)
  25. ^'Everest Group PEAK Matrix™ Assessment for Products: IT Operations Automation (Focus on ISVs)'(PDF). June 2017.
Ipsoft Laptops & Desktops Driver downloadIpsoft laptops & desktops driver downloads

External links[edit]

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